Our commitment to exceptional customer service!
At mySycous, we make quality customer support our priority. This is why we promise to always be honest, be exceptional, be authentic and put you first. As your metering and billing provider, we work with your utility supplier to collect your payments as well as managing your account and answering any questions about your utility supply.
Here’s a list of what you can expect from us as a mySycous resident:
1. Our current Trustpilot score is rated great at 4.1 stars!
Our team work tirelessly to maintain our score and make sure our residents are satisfied with our service. We understand we might not always get things right which is why we also reply to any negative Trustpilot reviews in under 24 hours to help resolve any issues. See some of our recent reviews below!
"The company is very consistent with communication and online options is available in many different ways. Very up to date website and breakdown of utility billing available and many online payment options provided. Customer service is quick in response and reliable service. Transparency is key and customer care is of a very high standard that I feel is being provided with.”
Christine
"Talking to a real person who was friendly, helpful and dealt with everything I needed to know.”
Mr Langley
"I contacted the online chat and got through to Jordan Toal who was very helpful and went above and beyond to help me after going round in circles. He listened to my issue and advised the best course of action. I received a follow up email from Jordan to confirm that my issue had been resolved, much quicker than I had anticipated. Excellent customer service Jordan, thank you!"
Anna H
2. We've recently extended our opening hours!
Don't finish work until 5pm or 6pm? No problem! You can now contact our team between 8am - 8pm Monday to Friday and 8am - 4pm Saturdays.
3. Whatever you need support with, we're here to help!
You can contact our team through 0333 880 3115, hello@mysycous.com, live chat on our website, our get in touch page or through our mySycous Facebook page. Our team aim to answer all calls and chats within 20 seconds and have a response to emails within 4 working hours to help resolve any issue you might have!
4. Range of online resources to help you manage your account!
You can check out our frequently asked questions here and access your account information online here or on our mySycous app on Apple App Store or the Google Play Store.
5. Our friendly team of experts are here to help!
Our Support Manager Charlotte, Support Team Leader Sam and Resident Engagement & Training Specialist Zaira are responsible for our Support Team and ensuring we provide you with industry leading customer service.
6. We know we don't always get it right!
Our team recognise that we do make mistakes and we will do everything we can to sort it out. Our complaints procedure is available to view on our website here. We will also notify your utility supplier of all feedback and complaints and proactively try to resolve any issues that may occur.
