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Check out some of our frequently asked questions for setting up your mySycous app below:

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Mysycous app payments screen

Make a payment or top-up on the mySycous app!

You can now top-up your PAYG meter, or make a payment for a bill you have received, in only a few taps using the mySycous app. To find out how, visit our Payments and Topping-Up Help and Support section.

Mysycous app barcode screen

Access your account payment barcode on the mySycous app!

Always have your account payment barcode in your back pocket! With the mySycous app you’ll no longer be struggling to find your lost payment card. If you have an Apple iOS device, you can even add your payment barcode to your mobile wallet.

Mysycous app home screen

Access your account 24/7

No matter where you are at any time of day or night, you’ll be able to check your account balance 24/7 on the mySycous app. Payments and top-ups will be added to your account in a matter of minutes… keeping you up to date whenever, wherever!

Mysycous app consumption screen

Keep track and compare your account consumption

We believe it’s important that you always have information about your account usage available to you. The mySycous app allows you to check and compare your consumption to previous months or years, view your payments history and check what your account tariff rate is.

Mysycous app meter reading screen

Submit your meter readings in seconds

Update your account with the latest meter readings in seconds, by uploading a picture straight from your phone or tablet device!

Mysycous app documents screen

Go paperless with your mySycous account

View your statements and other account correspondence in the palm of your hand. The mySycous app gives you the power to view old correspondence to never lose those important statements.

Mysycous app help and support screen

Find help and support for managing your account

If you have any questions or concerns our customer support team will always be happy to help. The mySycous app lets you find all the contact information you need - plus allows you view our customer policies and provide us with any feedback you might have.

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