Welcome to your new and improved mySycous.com!
Hello mySycous residents! We’re delighted to launch our updated mySycous.com, with a range of new tools to help you get the most out of managing your account.
What’s new:
Service updates
Our new Service updates section allows you to check for any known issues on your network. If there is an issue on your network, you will now be able to search via our interactive map to find further information and updates from our mySycous Support Team.
Report an issue at your property
The Service updates section also now includes a form for reporting an issue at your property. Complete our form for issues in your property to find help and guidance related to the utility supplies in your property. If you’re still experiencing an issue that you are struggling to solve, you can always check out our frequently asked questions and get in touch with our support team.
Priority Services Register
If you are a vulnerable customer, you can now complete a simple form on mySycous.com to notify our team of your circumstances.
Our team will update your information so that your utility provider, who may be the building owner, managing agent or your housing provider is aware of your vulnerability so they can make the necessary service alterations.
If you have any further questions, take a look at some of our Priority Services Register FAQs below:
- What is the priority services register?
- How can I register as a vulnerable resident?
- I'm a vulnerable resident, what help can you provide in managing my account?
- I'm a carer for a vulnerable resident and want to manage their account, what do I need to do?
