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Refund Policy

mySycous work on behalf of your utility supplier to provide a meter management and consumer charging solution for one or more utilities. Your utility supplier is likely to be the building owner, a managing agent or housing provider.

mySycous transfer all the monies we collect to your utility supplier monthly. We can complete refunds where we hold sufficient funds on behalf of your utility supplier.

If we do not hold sufficient funds, we will arrange for your utility supplier to refund you.

If your account or PAYG meter is in credit we are happy to process a refund if:

  1. 1.

    Processing a refund will not bring your account into debt.

  2. 2.

    Your most recent bill was generated using an up-to-date meter reading.

  3. 3.

    The refund is less than your average monthly bill (unless your account has closed), or less than £5.

  4. 4.

    We receive authorisation from your utility supplier.

If you make payments by Direct Debit, over the phone and online, we will refund you to your same payment method. If you make payments in another way, we will only be able to refund you to UK your bank account.

If you are closing your account, or have moved out of a property, we will only issue a refund once a final bill has been raised on an up-to-date meter reading.

All refunds will be processed within 5 working days after the refund has been authorised. I there are any issues, we will contact you to keep you informed.

You can request a refund by getting in touch with our team at mySycous.com or by calling 0333 880 3115.

If your refund request relates to an account which is not in your name, such as a relative who has passed away, please get in touch and we will be able to assist you further.

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