Your utility statements give you information about your utilities and how much you’ve spent.
It shows how we work out what you’ve used, what it has cost you and summarises your account.
When you have multiple utilities, your statement may be longer that’s because we provide a breakdown for each utility, as well as a summary.
If you have a PAYG meter you won’t receive a monthly or quarterly statement but you will receive an annual summary so you know how much you’ve spent, what you’ve used and other useful information.
Have a look at our example utility statement for help understanding your account:
1. Date of Payment: Payments made since the last bill was raised.
2. Payment card no: Your payment card number.
3. Statement number: The unique reference for this bill.
4. Statement date: The date the bill was created.
5. Heating/Water: The amount owed for the statement period for each fuel. (This is just an example, you may receive a bill for utilities other than Heat or Water too)
6. Your Direct Debit Details: Details of your next Direct Debit payment. If you do not have a direct debit set up, this section will detail how much you need to pay and the due date of the payment. For more information on direct debits click here.
7. Your new account balance: The new account balance.
1. Meter Readings: The type, date and value of the readings used to calculate your consumption.
2. Price £/unit & Price £/day: Your current tariff which is used to calculate the amount of money you owe for the billing period.
3. Compare your energy usage to similar properties (graph): A graph showing your consumption compared to your neighbours.