How can we help you?

Struggling to pay?

Do I need to pay my bill all at once?

No! We understand its not always possible to pay the entire balance in one go.

If you are struggling to pay your utility or heating bills the solution isn't to be cold or switch off essential utility supplies. In the first instance, please Get in Touch, we can help you set-up payment plans to manage your outstanding debt and provide useful help and support.
What if I cannot afford the debt on my PAYG Meter?

If you have built up any debt on your PAYG meter, you might need help in paying it off and it might be possible to set up a Payment Plan, where you contribute a proportion of your future payments towards the arrears. Just ask our Debt Management team for support.
How does a Payment Plan work?

The aim of a Payment Plan is to agree a regular payment that will cover your usage and reconcile the debit balance within given time frames. Making it more manageable for you.

Ask our Debt Management team about setting up a Payment Plan today!
How do I pay for my Payment Plan?

Your Payment Plan can be paid monthly via Direct Debit.
Can I change it once we've agreed a plan?

Yes. We understand circumstances change. For that reason we can be flexible. Plans can be reassessed to accommodate changes in lifestyle etc.

If you need to request a change to your Payment Plan get in touch with our team.

Need help? Get in touch